Casino Perla Privacy Policy

To provide our services and ensure a secure operating environment, we collect various categories of information, which can be grouped as follows.

Identifying and contact data includes information necessary for account creation and verification, such as first name, last name, date of birth (essential for age verification), residential address, and email address.

Usage and navigation data includes technical details on how the user interacts with the platform, such as IP addresses, access logs, browser type, operating systems, and navigation paths within the site.

Transaction data concerns essential information for processing deposit and withdrawal operations; although sensitive financial information is mainly managed by certified payment service providers, we retain the transaction history, amounts, and chosen methods.

Finally, we collect data resulting from communications with support, which consists of chat transcripts, email messages, and assistance requests, essential for monitoring service quality and resolving any disputes.

The processing of personal information occurs exclusively when there is a solid legal basis. Contract performance is the foundation that allows us to provide the requested services, manage accounts, and process transactions. Compliance with legal obligations is equally crucial, as, being a digital entertainment platform, we are required to comply with stringent anti-money laundering regulations and due diligence requirements. Legitimate business interest constitutes the basis for activities aimed at improving the platform, preventing fraud, and safeguarding network security. Finally, explicit consent, freely provided and revocable at any time, represents the basis for advanced profiling activities and the sending of promotional material.

The information acquired is never used for purposes incompatible with those declared at the time of collection. The primary objective is the configuration and administration of the user profile, ensuring uninterrupted and secure access to services. Data is also processed to handle technical support requests and to provide timely responses to reported issues. A primary purpose concerns the prevention of illicit activities, protection against cyber abuses, and constant identity verification to prevent access by minors. Finally, aggregated and anonymized data is studied for statistical analyses that guide system architecture optimization.

Casino Perla applies the principle of storage minimization. Personal data is kept in our digital archives exclusively for the period strictly necessary to achieve the described purposes. Regarding account-related data, these remain for the entire duration of the contractual relationship. However, to comply with legal obligations in the financial and anti-illicit activities sectors, specific information regarding transactions and identity verifications might be retained for extended periods even after profile closure. After this period, data is securely deleted or subjected to irreversible anonymization processes.

Data is never sold to third parties. Sharing occurs exclusively with parties strictly necessary for the provision of services. These include IT service providers, companies managing server infrastructures, payment institutions, and entities responsible for identification procedures. Such partners operate as data processors and are bound by strict contractual agreements that impose high security standards. Furthermore, Casino Perla may be required to disclose information to competent authorities, law enforcement, or judicial bodies if required by regulatory provisions, legal mandates, or to protect the rights and security of the platform.

The technological infrastructure supporting the platform may require data to be processed or stored on servers located outside the European Economic Area or the local jurisdiction. Should such international transfers occur, Casino Perla undertakes to apply adequate safeguards to ensure that the level of data protection is not compromised. These measures include the adoption of standard contractual clauses approved by competent authorities or the selection of providers residing in countries recognized as having an adequate regulatory framework.

We have implemented a series of technical, organizational, and physical measures to protect information from unauthorized access, alteration, disclosure, or accidental destruction. Protocols include the encryption of data in transit using industry-standard technologies, limited and controlled access to databases only by authorized personnel, and continuous monitoring of systems to identify potential vulnerabilities. While we make reasonable and constant efforts, it is important to emphasize that no digital storage system or internet transmission can be guaranteed as absolutely impenetrable.

Current legislation grants users specific rights regarding their information. Every user has the right to request access to their data, obtaining a copy of the information we hold. The right to rectification of any inaccuracies or to supplement incomplete data is also guaranteed. The user can exercise the right to erasure (right to be forgotten), subject to the legal retention obligations to which the platform is subject. Furthermore, the right to restriction of processing in specific circumstances, the right to object to certain uses, and, where technically feasible, the right to data portability to other controllers are provided.

To exercise the aforementioned rights or for any questions related to this policy, you can contact our dedicated privacy team using the email address: [email protected].

We reserve the right to make changes or additions to this document. Any significant changes will be communicated through prominently displayed notices on the platform. It is advisable to consult this section periodically to stay updated.