Responsible Gambling Policy

The first and most rigorous pillar of our policy is the protection of minors. Participation in the services offered on the platform is strictly limited to individuals who have reached the age of eighteen (18+). There are no exceptions to this rule. We have implemented rigorous identity verification procedures that require the submission of official documentation to confirm the age of all new registrants. Should it emerge that an underage user has managed to access our services, we will immediately suspend the profile and cancel any associated operations. We strongly advise parents and guardians who share computer devices with minors to install specific filtering software to prevent accidental access to unsuitable content.

Maintaining a balanced approach requires awareness of some key principles. Activity on our platform should be understood solely as a form of entertainment and never as a method to generate income or solve pre-existing financial problems. It is essential to establish a dedicated entertainment budget in advance, ensuring that the amounts used are within one's financial means without impacting resources allocated for daily living necessities. Decisions must be made with a clear mind; therefore, we advise against accessing services in cases of emotional stress, under the influence of substances, or in an attempt to recover previously lost sums.

To concretely support our users, the platform is equipped with an advanced suite of account management tools.

Deposit limits allow you to set a maximum cap on funds transferable to your profile on a daily, weekly, or monthly basis.

Loss limits help define a maximum capital threshold one is willing to lose within a specific timeframe, protecting one's balance.

Session reminders consist of on-screen notifications that inform the user about the time spent online, promoting greater awareness of their habits.

For those who need a break, we offer the temporary suspension (time-out) feature, which blocks account access for a period ranging from a few days to several weeks.

Finally, the most drastic but necessary tool is self-exclusion: a voluntary and long-term closure of the profile, during which it will not be possible to reactivate services or receive promotional communications.

Effective prevention begins with the timely recognition of problematic behaviors. Some warning signs not to underestimate include the tendency to progressively spend more time and money than initially planned, isolation from family and friends to dedicate oneself to digital entertainment, the use of borrowed financial resources or those intended for other essential expenses, and persistence in activity with the sole purpose of recovering lost funds. If activity on the platform begins to generate anxiety, stress, interpersonal conflicts, or interferes with work obligations, it is imperative to stop and re-evaluate the situation.

If you believe your behavior is getting out of control, it is vital to remember that you are not alone and that asking for help is the first step towards resolving the problem. Our customer support team, reachable at [email protected], is prepared to provide guidance on how to activate restriction tools and offer operational support in complete confidentiality. In addition to our internal tools, we strongly recommend seeking professionals in the field and organizations specialized in providing psychological support and free counseling. Numerous national bodies and health services offer structured programs to assist those facing such difficulties.

Casino Perla dedicates continuous resources to staff training, with particular attention to customer service operators. The goal is to equip them with the necessary skills to intercept signs of distress and to intervene appropriately, sensitively, and effectively. We constantly analyze interaction dynamics on the platform to improve our safeguarding procedures, always operating within the limits imposed by respect for individual privacy and without being able to guarantee absolute control over the behavior of individual users. The policy is periodically reviewed to reflect industry best practices and ensure an increasingly secure environment.